Frequently Asked Questions (FAQ)
Here, you will find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, please feel free to contact us.
General
Q: What is PALENA FURNITURE?
A: PALENA FURNITURE is a luxury furniture and lighting company founded in 2021 by Ben and Carter. We specialize in handmade, high-quality pieces with unique designs inspired by nature and modern art deco styles.
Q: Where are you located?
A: Our headquarters is based in Istanbul, but we offer worldwide shipping so you can enjoy our products anywhere in the world.
Products
Q: What materials do you use in your furniture?
A: We use premium materials such as bronze in various finishes, fine leathers, high-quality fabrics, and Murano glass to create our unique pieces.
Q: Can I customize the materials and dimensions of your products?
A: Yes, we offer custom design services that allow you to modify materials, dimensions, and other design elements to suit your preferences.
Custom Design
Q: How does the custom design process work?
A: The custom design process begins with a consultation to discuss your ideas and requirements. We then create a design proposal for your review. Once the design is finalized, our artisans craft your custom piece with meticulous attention to detail.
Q: Can you create completely new designs based on my ideas?
A: Absolutely! We can collaborate with you to create entirely new, one-of-a-kind pieces that reflect your unique vision and style.
Shipping
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping. Our international shipping partners ensure that your order is delivered safely and on time.
Q: What shipping methods do you offer?
A: We offer several shipping methods, including standard shipping, white glove delivery, express shipping, and international shipping. Each method is designed to meet different needs and ensure the safe arrival of your furniture.
Q: How long does delivery take?
A: Delivery times vary based on your location and the chosen shipping method. express shipping can be as fast as 2-5 business days.
Q: How do you ensure the safe delivery of your products?
A: We use high-quality packaging materials and techniques, including custom crating and protective wrapping, to safeguard your furniture during transit. We also offer secure strapping and sealing for added protection.
Orders and Payment
Q: How can I place an order?
A: You can place an order directly through the website and our customer service team will get in touch with you.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, PayPal, and bank transfers.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Returns and Exchanges
Q: What is your return policy?
A: Due to the bespoke nature of our products, we do not accept returns on custom-made items.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement or repair as necessary.
Contact Us
Q: How can I get in touch with PALENA FURNITURE?
A: You can contact us via email at support@palenafurniture.com. Our customer service team is available to assist you with any questions or concerns.
We look forward to helping you create a luxurious and unique space with our exceptional products.