FREQUENTLY ASKED QUESTIONS
1. What can I find on this website?
Our site is a luxury platform that offers unique furniture designs. You can find exclusive handmade and custom designed furniture here. We are here to offer products that will add originality and aesthetics to your homes.
2. How to order furniture?
To place an order, you can review the product collection on our website and go to the page of the products that interest you and click “Request a quote”. We will ask you to fill out a form with the details of your order and then our sales department will get in contact with you.
3. How long does it take to deliver the products?
Since our products are specially designed, the production process may vary according to the order. In general, the production and delivery time can range from 15 to 20 weeks. Exactly how long it will take depends on the product type and customizations.
4. How can I customize designs?
You can personalize details such as material, color, size by using the customization options offered on the product pages. In addition, you can specify your special requests in the order form.
5. How are the prices of the furniture determined?
Our prices vary according to product type, dimensions, quality of materials used and customizations. You can find the price range on each product page. Please contact us for a more detailed quote.
6. What is your return and exchange policy?
Since our products are specially designed, they cannot be returned or exchanged. However, if the product arrives damaged or faulty, please contact us immediately and we will be happy to assist.
7. How can I reach the design team?
To contact our design team, you can fill out the form on the “contact” page or contact us directly by e-mail or phone. We will get back to you as soon as possible.
SHIPPING & DELIVERY INFORMATION
1. How are my products delivered?
Since our products are specially designed and produced with care, the delivery process is also carefully managed. Products are transported by experienced and attentive shipping companies.
2. What is the shipping cost?
Shipping costs vary depending on product size, weight and shipping address. The shipping fee is calculated based on the details of your order and displayed on the checkout page.
3. How long is the delivery time?
In addition to production and preparation times, shipping time is also effective in completing the delivery. In general, the delivery time ranges from 20 to 24 weeks, depending on the content of the order and the delivery address.
4. Will my products be delivered undamaged?
Yes, your products are carefully packed and surrounded by protective materials. In this way, your products are delivered undamaged and safely.
5. Can I change the shipping address?
You can change the delivery address before you receive an email or phone call that your product is ready for shipping.
6. Do you deliver internationally?
Yes, we have international delivery options. However, international shipping times and charges may vary depending on the delivery address and type of product.
7. What should I do during delivery?
During delivery, you must inspect your products and report any damage or deficiency to the shipping company official.